Credit broker compliance support

Practical FCA compliance support for UK credit brokers, ARs and IARs. We help firms build controlled, commercially effective credit broking models designed around fair customer outcomes.

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Practical compliance for real credit broking businesses

Authorised Compliance helps UK credit brokers operate with confidence, whether they are seeking AR, IAR or direct authorisation status, or need stronger compliance monitoring, financial promotion controls, complaints oversight or Consumer Duty support.

We support the full credit broking lifecycle, from customer journeys and lender relationships to FCA applications, AR and IAR frameworks, financial promotions, complaints, audits, remediation and ongoing monitoring.

Our role is simple: to help you build a credit broking model that is commercially effective, properly controlled and designed around fair customer outcomes.

How we support credit brokers

We provide practical compliance support for credit brokers, helping firms choose the right regulatory route, strengthen customer communications, evidence good outcomes and stay in control through ongoing monitoring.

01

FCA permissions and regulatory structure

We help credit brokers understand the right regulatory route for their business, whether that means direct FCA authorisation, Appointed Representative status, Introducer Appointed Representative status or a variation of permission.

02

Financial promotions and customer journeys

We review websites, landing pages, adverts, social media, emails, scripts and partner communications to help ensure customer communications are clear, fair and not misleading.

03

Consumer Duty and customer outcomes

We help firms evidence how they are delivering good customer outcomes across the credit broking journey, including customer understanding, vulnerable customer support, fair value, complaints and management information.

04

Ongoing compliance monitoring

We help firms stay in control through practical compliance monitoring, including file reviews, financial promotion checks, complaints reviews, customer journey testing, AR and IAR oversight and senior management reporting.

Credit broking is what we know

Built by people who understand the market

Authorised Compliance brings more than 20 years of experience across consumer finance, credit broking, lender relationships, AR networks, IAR models, fintech platforms and motor finance.

That means our advice is practical, commercially aware and grounded in how credit broking businesses actually operate. We do not believe in generic compliance documents that sit unused. We help firms build controls that work in practice, support responsible growth and create evidence that the business is being managed properly.

Whether you are applying for FCA authorisation, operating as an AR or IAR, reviewing your website, strengthening Consumer Duty evidence or improving your compliance monitoring, we can help you move forward with confidence.

A compliance framework built around the full credit broking journey

Credit broker compliance needs to cover every stage of the customer journey, from the first advert through to application, lender introduction, customer support, complaints and ongoing outcome monitoring.

We help firms review the full journey, identify where regulatory risk may appear and build practical controls around the way the business actually operates.

Your website, landing pages, adverts, social media, emails and scripts need to explain your service clearly. Customers should understand that you are acting as a credit broker, how your service works and what happens after they make an enquiry.

We review customer-facing communications to help ensure they are clear, fair and not misleading.

Credit brokers need to be clear about their role, lender relationships and any relevant commercial arrangements. Poor or unclear disclosures can create customer confusion, complaints and regulatory risk.

We help firms review how lender introductions are explained and whether key information is provided at the right stage of the journey.

Complaints can reveal where customers are confused, unsupported or experiencing poor outcomes. They are also an important source of management information for Consumer Duty.

We help firms review complaint handling, root cause analysis, customer outcome evidence and the actions taken when issues are identified.

A strong compliance framework needs evidence. Senior management should be able to see whether controls are working, where risks are emerging and what action is being taken.

We help firms build monitoring plans, MI, review schedules and action tracking that support proper oversight.

Who we support

Credit brokers, introducers and growing finance businesses

Authorised Compliance supports a range of firms operating in or around regulated credit broking.

This includes established credit brokers, new entrants applying for FCA authorisation, businesses operating as Appointed Representatives or Introducer Appointed Representatives, lead generation firms, fintech platforms, affiliate businesses, motor finance introducers and firms reviewing whether their current regulatory structure is still right.

Our support is particularly useful for firms that are growing quickly, launching new customer journeys, working with partners, reviewing lender relationships or strengthening their compliance framework before a regulatory review.

When credit broker compliance needs attention

Common signs your framework may need review

Credit broker compliance should be reviewed whenever the business changes, grows or identifies risk.

You may need support if you are launching a new website, adding new marketing channels, working with affiliates, changing lender panels, appointing introducers, applying for FCA authorisation, moving from AR or IAR status, receiving more complaints or preparing for a principal or FCA review.

You may also need support if your compliance documents are generic, your Consumer Duty evidence is limited, your financial promotion approval process is unclear or your senior management team does not have reliable compliance MI.

The earlier these issues are reviewed, the easier they are to control.

Our approach

Practical, proportionate and built around your business

We start by understanding how your credit broking model actually works, then focus on the areas that create the most regulatory risk.

1.

Understand

We review your customer journey, permissions, marketing channels, lender relationships, partners and existing compliance framework.

2.

Identify

We highlight the key risks, gaps and areas where controls, disclosures or monitoring may need to improve.

3.

Strengthen

We help improve your policies, procedures, financial promotion controls, Consumer Duty evidence, complaints process and monitoring framework.

4.

Support

We provide ongoing compliance support where needed, including reviews, audits, action tracking, MI and remediation planning.

Why credit brokers choose Authorised Compliance

Specialist support from credit broking people

Authorised Compliance is built around credit broking expertise.

We understand the commercial pressure credit brokers face, from generating quality enquiries and managing lender relationships to working with partners, controlling promotions and maintaining customer trust.

Our role is to help you meet regulatory expectations without losing sight of how the business needs to operate.

We bring practical experience across consumer finance, credit broking, AR and IAR models, lender relationships, fintech platforms and motor finance. That means our advice is grounded in real operating models, not generic compliance theory.

Build a stronger credit broking business

Speak to Authorised Compliance about credit broker compliance support

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