Complaints Procedure
Authorised Compliance Ltd is committed to providing high standards of service.
If you are dissatisfied with any aspect of our service, we encourage you to tell us so that we can investigate and resolve the matter fairly and promptly.
Complaints can be submitted:
support@authorisedcompliance.com
Authorised Compliance Ltd
(Insert Registered Office Address)
Please provide:
We will acknowledge your complaint within 5 business days.
A suitably qualified member of staff will investigate the matter independently where possible.
We aim to provide a final written response within 8 weeks of receiving the complaint.
If additional time is required, we will explain why and provide an updated timeframe.
Authorised Compliance Ltd is authorised and regulated by the Financial Conduct Authority under FRN 1025416.
Depending on the nature of the complaint and your eligibility, you may have rights to refer certain complaints to the Financial Ombudsman Service.
Further information is available at:
www.financial-ombudsman.org.uk
Specialist compliance support for UK credit brokers, Appointed Representatives and Introducer Appointed Representatives. We help firms build practical, FCA-aligned compliance frameworks covering customer journeys, financial promotions, AR/IAR oversight, Consumer Duty, complaints, monitoring and regulatory applications.
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FCA application supportAR and IAR supportCredit broker complianceWebsite and financial promotion reviewsConsumer Duty supportCompliance monitoringComplaints and customer outcome reviewsRegulatory remediation supportUseful links
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Email: support@authorisedcompliance.com
Office address: Atlantic Business Centre, Atlantic Street, Broadheath, Altrincham, England, WA14 5NQ
Registered office: Atlantic Business Centre, Atlantic Street, Broadheath, Altrincham, England, WA14 5NQ
Authorised Compliance Ltd is a company incorporated in England and Wales with registered company number 15833435. Authorised Compliance Ltd is authorised and regulated by the Financial Conduct Authority under Firm Reference Number 1025416. Registered with the Information Commissioner’s Office under reference ZB802407.