Compliance Support Officer

About ACL

Authorised Compliance (ACL) is a growing regtech that helps businesses make compliance work in the real world. Our clients operate across different industries and business models, with a particular focus on financial services, credit broking and lead generation.

To make our support useful, we take time to understand how a business attracts customers, communicates with them and delivers its products or services. We also use technology in our work and are developing new tools to make compliance support more effective.

The opportunity

We are looking for a Compliance Support Officer who enjoys variety and wants to see how compliance fits into the commercial reality of different businesses. You will contribute to live client work from the outset, supported by different members of the ACL team.

One day you might review a financial promotion or customer journey; the next, you could be gathering evidence for a regulatory application, helping shape a policy or explaining what a client needs to do next. You will get to know each client’s business model so that the support we provide reflects how the business actually works.

You will also help test new compliance tools and provide practical feedback as we develop them. This is an opportunity to build broad experience, contribute ideas and see your work help move client projects forward.

What you will do

• Get under the skin of each client’s business model, products, customer journeys and approach to lead generation.

• Help prepare, review and update compliance policies and procedures.

• Support regulatory applications by gathering information, organising evidence and helping prepare application materials.

• Review websites, financial promotions, customer communications and customer journeys.

• Support compliance monitoring, file reviews, client onboarding, due diligence and ongoing oversight.

• Contribute to work involving Consumer Duty, complaints, customer outcomes and management information.

• Turn review findings into clear feedback, requested information and next steps for clients.

• Track agreed actions and keep accurate records so that work continues to move forward.

• Test new AI compliance tools, check their outputs and give clear, practical feedback.

• Manage competing priorities and work with different ACL team members to progress client work.

What you will bring

The essential requirement for this role is:

• Previous compliance experience or experience working within a regulated environment.

We care more about the relevance and quality of that experience than a fixed number of years.

You are also likely to thrive at ACL if you bring:

• Curiosity about how businesses, products and customer journeys work.

• Strong attention to detail without losing sight of the wider commercial picture.

• Clear, concise communication with colleagues and clients.

• The self-motivation and time-management skills to work effectively in a remote role.

• The ability to organise a varied workload and adapt when priorities change.

• Sound judgement, discretion and the confidence to ask questions or escalate uncertainty.

• An understanding of financial promotions and/or Consumer Duty.

• An understanding of how AI and prompting can be used responsibly in professional work, including checking outputs and applying your own judgement.

No programming or technical qualification is required.

What working at ACL is like

This role will initially be home-based and may be performed from anywhere in the UK.

ACL is a fast-paced startup rather than a large corporate employer. You will work closely with the people delivering the work, take ownership of your workload and see where your contribution makes a difference. Priorities can change, so you will need to stay organised, communicate early and know when to ask for support.

In return, the breadth of our client base gives you the chance to learn about different products, industries and customer-origination models while developing practical compliance experience.

The successful applicant will not have supervisory responsibilities initially.

Applicants must have the right to work in the UK.

How to apply

Please email the following to careers@authorisedcompliance.com:

• Your CV.

• A short introduction explaining your relevant compliance or regulated-environment experience and your interest in the role.

Applications will be reviewed on a rolling basis, with no fixed closing date currently planned.

We are taking a considered approach and will appoint only when we find the right match for ACL’s needs. Recruitment may be paused or closed depending on business requirements.

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